Today I drove to the nearest Babies R Us (in Fort Union) to use a gift card I'd been given. There are only a couple of things we need for Abby, but I am undecided on brands/styles/etc. and was hoping to talk to someone that could help me understand some of the differences in products. Sandy fell asleep on the way there, but since I'm never out that way and didn't have time to wait for her to wake up, I picked her up and went in anyway
It's like pulling teeth to get anyone in there to help. I dealt with three different people as I was wandering around looking for different things. None of them seemed really familiar with the store and where to go -- and none of them knew a thing about the products.
So I was frustrated and didn't end up getting anything on my list. But I wanted to use my gift certificate since I'd driven all the way out there so I grabbed something and went up to pay. The cashier scanned the gift card and said, "Oh, I guess our system isn't working. We can't take any gift cards."
I explained I'd driven out of my way and asked if she had a way to manually call it in or something.... She said she didn't, so I told her I didn't want to get my item after all. Then I asked if they had a customer service number so that I could call and complain about them not being able to take gift cards. She said she didn't and, when I insisted, called a manager who took his time getting there. He told me to call the main number, wouldn't even write it down for me (I am 37 weeks pregnant and was carrying Sandy who was sleeping), and was extremely rude. I called the customer service number and let them know what happened.
I was so mad I just about pitched my gift card out the window as I was driving off because I certainly don't plan on ever going into that store again. Although, a friend pointed out I can go online and at least get something with the gift card.
Seriously!! Walmart has better customer service than this!
Is Babies R Us generally this bad or is it just the one in Fort Union? I've only been in Babies R Us a few other times -- and only once was it a store other than Fort Union. I've never been impressed - which is why I didn't register there when I was pregnant with Sandy - but certainly today took bad customer service to a new level.
Update: I did get a very nice phone call from someone in the corporate office following up on my complaint. She also sent me an apology letter and a $5 gift card.